Patient Satisfaction in Hemodialysis Room

Abstract

Hemodialysis Unit is one type of service available in outpatient services. The quality of service in the Hemodialysis Unit is very important because it affects patient satisfaction. Low patient satisfaction will have an impact on decreasing the number of patient visits which will affect the profitability of health facilities. This study aims to determine the factors related to patient satisfaction in the Hemodialysis Room. This study uses a cross-sectional study design. This study was conducted by distributing questionnaires to 44 hemodialysis patients at Depati Hamzah Pangkalpinang Hospital on May 22 - May 25, 2024. The data collected were then analyzed univariately and bivariately using the chi-square test. The results of this study prove that there is a relationship between responsiveness factors (p-value = 0.000), insurance (p-value = 0.000), direct evidence (p-value = 0.000), empathy (p-value = 0.002), and reliability (p-value = 0.002), with patient satisfaction in the Hemodialysis Room. It is expected for hospitals to improve communication between medical teams and patients by providing clear and comprehensive information about hemodialysis procedures and patient health conditions.